To make our customer experience better and improve technical support, we are no longer going to provide free support. Starting from 1st November 2011 small monthly fee of $29.95 will be charged. Support will be available only for those who have paid for technical support.
 
 
Paid support includes:
 
Bugfixes

• Bugfixing for the latest script version
• Bugfixing is not included for old script versions. All the patches will be provided.

 
New features

• You will have access to the latest features in our new customer area.

 
Questions

• we will answer to all your technical questions about code, design, translation, newsletters, payment system integration etc.

 
Email support

• Support via support@groupscript.net will be much more faster.

 
Live Chat support

• you will be able to contact us via live chat available at our website.

 
 
What it does not include:
 

•  We won't fix bugs for old script versions (we recommend to update your script to the latest version)
•  We won't fix bugs made by 3rd party developers (we can fix them for additional cost)

 
 
What happens, if you disagree to pay monthly fee?
 
Nothing. We won't provide any kind of support starting from 1st november 2011. As we are offering lifetime license, you have all rights to use the script. You will also receive bug fixes.
 
 
What is the reason for such drastic measures?
 
In order to provide much more competent and faster technical support for our client's, changes in our support policy begged for revision.